User Agreement

Last updated: 2026-04-20

This User Agreement governs the use of movilup.pro, the MovilUp / MovilDrive mobile apps and the services provided by MovilUp. By submitting a request or using the app you confirm that you have read and accept this Agreement.

Services

MovilUp provides cargo transport, apartment and office relocation, packing, loading and unloading, furniture assembly and disassembly, and rubbish removal across Israel.

Accounts and the mobile apps

Some features of the MovilUp and MovilDrive apps require an account, created with your phone number (verified by SMS) or through Google or Apple sign-in. You are responsible for the activity that takes place under your account. You can delete your account at any time from within the app (Profile or Settings → Delete account); your data will then be removed, subject to the retention periods set out in our Privacy Policy.

Acceptable use and user content

The apps allow customers and drivers to exchange messages, photos and ratings ('user content') in connection with an order. MovilUp operates a zero-tolerance policy towards objectionable, unlawful, hateful, harassing or otherwise abusive content and behaviour. You must not submit such content or harass other users. We provide tools to report objectionable content and to block abusive users directly inside the chat; every report is reviewed, and we may suspend or terminate accounts that breach this policy. By using the apps you agree to abide by these rules.

Placing an order

You can place an order via the website form, by phone or through messengers. After we receive your request, our operator will contact you within 30 minutes during working hours to confirm the details. The contract is considered concluded once the order is orally confirmed.

Pricing and payment

The final price is quoted individually based on volume, distance, floor, availability of a lift and job complexity. The operator confirms the exact price before work begins. Payment is made after the work is complete - in cash, by card or by bank transfer. No prepayment is required for standard orders.

Cancellation and rescheduling

You can cancel or reschedule an order free of charge up to 4 hours before the agreed arrival time - a phone call to our operator is enough. Later cancellations may incur a reasonable charge for expenses we have already incurred.

Consumer rights

This Agreement does not limit the mandatory rights granted to you by Israeli consumer protection law, including the right to cancel a transaction in the cases and within the periods set by law. In the event of any conflict between this Agreement and mandatory provisions of the law, the law prevails.

Liability and insurance

We treat your belongings with care. All moves are covered by basic cargo insurance. If we damage your property through our fault, we will reimburse the value of the damaged item within reasonable limits. We are not liable for damage caused by hidden defects in the items, by packing done by the client, or for prohibited-to-carry items (valuables, documents, cash, fragile electronics without original packaging - transported only at your own risk and by special arrangement).

Limitation of liability

We are not liable for indirect damages (lost profit, distress caused by delay, etc.) except where required by mandatory law. Our maximum liability per order is limited to the value of the services provided under that order, unless mandatory law provides otherwise.

Intellectual property

The MovilUp name and logo, the texts, photos and design of the site are the property of MovilUp. Use of the site's materials without our written permission is prohibited, except for fair quoting with a link to movilup.pro.

Governing law and jurisdiction

These Terms are governed by the laws of the State of Israel. Disputes that cannot be settled amicably shall be submitted to the competent courts of Tel Aviv - Yafo.

Changes to the Terms

We may update these Terms. The current version is always published on this page. Continued use of the site after changes means you accept the new version.

Contact

For questions about these Terms, please write to privacy@movilup.pro.