PUBLIC OFFER

for information services organizing road cargo transport

Last updated: 2026-07-18

1. GENERAL PROVISIONS

1.1. This public offer (the "Offer") is an official proposal by osek mursham Fedor Zimmerman (the "Service"), registered in the State of Israel at: 36 Brodetsky St., Tel Aviv–Yafo, State of Israel, VAT / dealer ID: 345362966 (office / public contact: Petah Tikva, Golomb Eliyahu 16), to enter into an agreement for the organization of road cargo transport (the "Agreement") with any natural or legal person (the "Customer") who accepts the terms of this Offer.

1.2. Any use of the MovilUp/MovilUp Client application or the Service website constitutes full and unconditional acceptance of the terms of this Offer (acceptance). If the Customer does not accept the Offer in full, they are prohibited from using the Service for any purpose.

1.3. The Service is an information intermediary and is not a carrier. Transport services are provided by independent partner drivers (owners of cargo vehicles) with whom the Service enters into relevant agreements. The Service is not liable for the actions or omissions of partner drivers, except in cases expressly provided by law.

1.4. The Service is provided within the territory of the State of Israel for the Customer's personal and commercial purposes (including apartment and office moves), subject to this Offer and applicable law.

1.5. An integral part of this Offer are: the Privacy Policy, the Rules for Using the Application, and other documents published on the website or in the Service application.

2. SUBJECT OF THE AGREEMENT

2.1. The Service provides a digital platform for organizing cargo transport by passenger vehicles, vans and trucks that do not require a special transport permit.

2.2. The Service is intended for transporting items that do not fit in a passenger car: furniture, appliances, building materials, car parts, personal belongings when moving, goods from shops.

2.3. Transport is carried out by independent partner drivers using vehicles of the following categories:

2.4. The transport agreement is deemed concluded at the moment the order is placed and confirmed through the application or the Service website.

3. ORDER PLACEMENT PROCEDURE

3.1. To place an order the Customer must:

• Specify the vehicle dispatch address (cargo pickup point);
• Specify the delivery address;
• Specify cargo characteristics (quantity, dimensions, special conditions);
• If necessary, select additional services (loading-unloading, movers, escort);
• Confirm the price and order terms.

3.2. The Service may decline an order or fail to find a driver if the order conditions conflict with the Service Rules, this Offer or the laws of the State of Israel.

3.3. After the order is confirmed the driver receives route and cargo information. The Customer can track the driver's movement in the application.

3.4. Upon cargo acceptance the driver may verify that the actual cargo matches the declared characteristics. If the cargo does not match the description or is prohibited for transport, the driver may refuse the order or issue an additional invoice.

4. PRICE AND PAYMENT

4.1. The transport price is calculated based on: distance, travel time, selected vehicle type, ordered additional services and an assessment made from the photos provided.

4.2. The price is displayed to the Customer before order confirmation. The Customer agrees to the price by pressing the confirmation button.

4.3. Payment is made by bank card or other methods available in the Service application. Payment is accepted through the Service application. Internet traffic costs required for the service are borne by the Customer.

4.4. The Service is not liable for delays, failures or errors in cashless payments. Any payment disputes, including refund requests, are handled by the Service on a case-by-case basis.

5. CUSTOMER RIGHTS AND OBLIGATIONS

5.1. The Customer undertakes to:

• Provide accurate information about the route and cargo characteristics (weight, dimensions, fragility, special transport conditions);
• Ensure cargo availability by the time the driver arrives;
• If packing by the Driver was not ordered, pack the cargo properly. In this case, if packing is inadequate, the Service and Driver are not liable for cargo damage;
• Ensure the presence of a person authorized to hand over the cargo;
• Pay for the order within the established time limits.

5.2. Loading and unloading are performed by the Customer unless additional mover services were ordered. If the "Movers" option is selected in the application, the Driver must assist with loading and unloading.

5.3. A Customer accompanying the cargo has the right to be in the vehicle cab

6. PROHIBITED ITEMS

6.1. The following are prohibited for transport through the Service:

• Household and construction waste as part of an ordinary transport order (except a separate "Rubbish removal" service order);
• Items that do not fit entirely in the selected vehicle;
• Goods prohibited by law: weapons, narcotics, money, valuables (except jewellery in personal packaging when accompanied);
• Animals (except specially equipped transport when a separate agreement exists);
• People in the cargo area of the vehicle;
• Items requiring special transport conditions: safes, exercise equipment, pianos, antiques, aquariums — accepted for transport only with insurance arranged.

6.2. If the driver discovers prohibited cargo, they must refuse transport and notify the Service support team.

7. ORDER CANCELLATION

7.1. The Customer may cancel the order before the driver arrives at the cargo pickup point.

7.2. Cancelling the order less than 15 minutes before the driver's arrival incurs a penalty of 50% of the base order price, except when cancellation is caused by the Driver or Service.

7.3. If cancelled by the Driver or Service (inability to fulfil the order, technical reasons) no payment is charged and any prepayment is refunded in full.

8. LIABILITY OF THE PARTIES

8.1. The Service is provided on an "as is" basis and does not guarantee uninterrupted application operation, calculation accuracy or fitness for the Customer's specific purposes. The Service is not liable for direct or indirect damages arising from use or inability to use the Service, except as expressly provided by the laws of Israel.

8.2. The partner driver is responsible for the safety of the cargo from acceptance until handover to the Customer or recipient.

8.3. Claims regarding transport quality, damage or loss must be submitted by the Customer through the application/Service support within 7 (seven) calendar days of order completion.

8.4. The Service may restrict or block access to the Service for a Customer who has violated the terms of the Offer.

9. PERSONAL DATA AND CONFIDENTIALITY

9.1. The Service collects and processes the Customer's personal data in accordance with the Israeli Privacy Protection Law, 1981, and the Service Privacy Policy.

9.2. Personal data is used to provide services, communicate with the Customer and driver, and improve service quality.

9.3. Use of data by the Driver for personal purposes (calls, messages after order completion, transfer of data to third parties) is strictly prohibited.

10. FINAL PROVISIONS

10.1. This Offer takes effect upon publication on the website/in the Service application and remains in force indefinitely.

10.2. The Service may amend the terms of the Offer. The new version is published on the website/in the application. Material changes take effect after publication of the new version and require the Customer's renewed explicit consent in the application (or another Service interface). Until the new version is accepted, access to features that require consent may be limited.

10.3. If any provision of this Offer is found invalid or unenforceable, this does not invalidate the remaining provisions, which remain in full legal force.

10.4. The Offer is published in Hebrew, Russian and English. In case of discrepancy, the version in the language in which the Customer expressly accepted the Offer (clickwrap) prevails. If that language cannot be determined, the Hebrew version prevails.

10.5. For matters not regulated by this Offer, the parties are governed by the applicable laws of the State of Israel.